Frequently Asked Questions about Trust House Holidays
General Questions
1. What is Trust House Holidays?
Trust House Holidays is a reputable travel company that offers a wide range of holiday packages, flight reservation, transportation and accommodation options for travelers locally and all the around the world.
2. What sets Trust House Holidays apart from other travel companies?
Trust House Holidays prides itself on offering personalized, trustworthy and high-quality services, ensuring that every traveler has a memorable and enjoyable holiday experience. We work hard to deliver with heart to give you a rewarding experience.
3. Is Trust House Holidays a reliable and trustworthy company?
Indeed, our name implies our goal, we are particularly keen on preserving quality and constantly upgrading the standards of our services to meet with every need of our customers in order to always maintain loyalty and respect. Trust House Holidays has been in the travel industry for over 20 years and its management expertise is as old as 35 years old that it has built a strong reputation for providing excellent services to its customers.
Booking and Reservations
1. How do I make a booking with Trust House Holidays?
You can make a booking with Trust House Holidays by visiting our website and selecting your desired holiday service. You can also call our customer service team for assistance.
2. Can I make changes to my booking after it has been confirmed?
Yes, you can make changes to your booking by contacting our customer service team at least 48 hours before your scheduled arrival date. Please note that additional charges may apply.
3. What is the cancellation policy for Trust House Holidays?
Our cancellation policy varies depending on the type of booking and package. Please refer to our terms and conditions for more information or contact our customer service team for assistance.
Accommodation
1. What types of accommodation options does Trust House Holidays offer?
Trust House Holidays offers a variety of accommodation options, including hotels, resorts, apartments, and villas, to suit every need.
budget and preference.
2. Can I request specific room preferences for my accommodation?
Yes, you can request specific room preferences, such as a sea view or a balcony, when making your booking. We will do our best to accommodate your request, but please note that it is subject to availability.
3. Are the photos of the accommodation on the website accurate?
Yes, the photos we will provide are a true representation of the accommodation options we offer. However, please note that some features and amenities may vary depending on the specific room or location.
Payment and Security
1. How do I make a payment for my booking with Trust House Holidays?
You can make a payment for your booking through our secure online payment system using your credit or debit card. We also accept payments via bank transfer. You can also pay us a visit or have us send a sales representative to collect payment cash or by visa.
2. Is my personal and payment information secure when booking with Trust House Holidays?
Yes, Trust House Holidays takes the security and privacy of our customers' information very seriously. Our website is equipped with the latest security measures, and we do not share any personal information with third parties.
3. Can I get a refund if I am unable to travel due to unforeseen circumstances?
Our refund policy varies depending on the circumstances and the type of booking. Please refer to our terms and conditions for more information or contact our customer service team for assistance.
Contact and Support
1. How can I contact Trust House Holidays for assistance?
You can contact Trust House Holidays through various channels, including our customer service hotline, email, or social media platforms. Our team is available 24/7 to assist you with any queries or concerns.
2. Do I need to have travel insurance when booking with Trust House Holidays?
We highly recommend that all travelers have travel insurance to protect themselves against unforeseen circumstances. However, it is not a requirement when booking with Trust House Holidays. also, we’re accredited agent for 
AIG Insurance (For all your travel insurance requests).
3. Can I leave a review or feedback about my experience with Trust House Holidays?
Yes, we value our customers' feedback and encourage them to leave reviews or feedback on our website or social media platforms. Your feedback helps us improve our services and provide a better experience for future travelers.